All Collaboration Specialists programs are interactive, experiential learning. We introduce new ideas, demonstrate them, and learners get lots of practical application through skills exercises and coached conflict simulation. Participants come away with real-world skills that can be applied immediately in the time and resource constraints of the health care environment.

Every program is customized for the organization and for the group in attendance, including examples drawn from actual clinical and operations experience. Programs can be offered to multidisciplinary groups, or tailored to physicians, staff, management, leaders, risk management and quality professionals, or specific service areas.

More than 4,500 professionals have taken our trainings, which are offered through health care systems, professional societies, and continuing education centers.

Programs are typically ½ to 1 day. They can be adapted to 1-hour webinars or Grand Rounds, couple-day intensives or 5-day mediator certification workshops. Skills practice is always best in person, but we can also design information programs for just-in-time online learning.

Frequently requested programs include:

• Upset Patients, Angry Families, Surly Colleagues: Transforming Negative Clinical Interactions Into Productive Solutions
• Mediation Techniques for the Health Care Professionals
• Acknowledging Error – Ethics, Liability, and Conflict Management in the Face of Patient Harm
• Health Care ADR: The Inside Scoop for Mediators
• Conflict Resolution for Bioethics Committees
• Negotiation Skills